Our focus is YOU and we want YOU to be happy. If you’re looking to return your order, we’re here to help.

We offer free returns within 30 days of purchase on unopened products for a refund to the original payment method.

To initiate a return or exchange, navigate to My Account.

Return FAQ’s

How long it takes to receive my refund, replacement product, or store credit?

Refunds on unopened items will be issued once products are shipped back.

Can I return opened products?

Products which have been opened or used are not eligible for return for health and hygiene reasons.

Are there re-stocking fees?


Can I exchange my products for different ones?

You can exchange unopened products within 30 days of purchase.

What if my return is lost or damaged?

If your return is not received, an investigation will be opened with the carrier, and you will receive your refund.

What if my question isn’t covered here?

Please contact us at returns@herbalelle.com.